WARRANTY POLICY

All products purchased from ORORO official and authorized retailers come with a hassle-free warranty.

 

Warranty Terms

All products purchased from ORORO official and authorized retailers come with a hassle-free warranty. The warranty periods may differ from product categories and purchase channels. Please refer to the warranty period below.

ITEMS Warranty Coverage Warranty Period
NEW HEATED APPAREL Heating Elements 
(Of Orders Placed after 10/01/2019)
36 Months
Heating Elements 
(Of Orders Placed before 10/01/2019)
12 Months
Battery & Charger 12 Months
HEATED SOCKS     Heating Elements 12 Months
Battery & Charger 12 Months
OPEN-BOX HEATED APPAREL Heating Elements 6 Months
Battery & Charger 6 Months

Damages Not Covered 

  • Wear & tear of the garment, such as fabric, zippers and other accessories 
  • Damage from outside sources (including, but not limited to:flood, accidental fire or theft)
  • Damage from misuse of products (including, but not limited to: falls, water, unauthorized service or negligence)
  • Purchases from unauthorized resellers

Warranties on all replacements follow the same warranty timeframe of the original defective item.

How to Claim

  • Confirm the product defect according to ORORO Trouble Shooting Guide.
  • Contact ORORO Support or submit Warranty Claim
  • Provide the following information:
  1. Your order number and order channel
  2. Description of the defect in text/video/picture (what happen when you trouble shoot the product)
  3. S/N number on the battery (if it is battery defect)
  • Warranty confirmation and solution. 

 

 

Have Product Issues?

Troubleshooting

Submit Warranty Claim

Get Help From Support

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