All products purchased from ORORO official and authorized retailers come with a hassle-free warranty.
WARRANTY POLICY
Warranty Terms
All products purchased from ORORO official and authorized retailers come with a hassle-free warranty. The warranty periods may differ from product categories and purchase channels. Please refer to the warranty period below.
| ITEMS | Warranty Coverage | Warranty Period |
|---|---|---|
| NEW HEATED APPAREL | Heating Elements （Of Orders Placed after 10/01/2019） | 36 Months |
|
Heating Elements （Of Orders Placed before 10/01/2019） |
12 Months | |
| Battery & Charger | 12 Months | |
| HEATED SOCKS | Heating Elements | 12 Months |
| Battery & Charger | 12 Months | |
| OPEN-BOX HEATED APPAREL | Heating Elements | 6 Months |
| Battery & Charger | 6 Months |
Damages Not Covered
- Wear & tear of the garment, such as fabric, zippers and other accessories
- Damage from outside sources (including, but not limited to:flood, accidental fire or theft)
- Damage from misuse of products (including, but not limited to: falls, water, unauthorized service or negligence)
- Purchases from unauthorized resellers
Warranties on all replacements follow the same warranty timeframe of the original defective item.
How to Claim
- Confirm the product defect according to ORORO Trouble Shooting Guide.
- Contact ORORO Support or submit Warranty Claim
- Provide the following information:
- Your order number and order channel
- Description of the defect in text/video/picture (what happen when you trouble shoot the product)
- S/N number on the battery (if it is battery defect)
- Warranty confirmation and solution.
Have Product Issues?
Troubleshooting
Submit Warranty Claim
Get Help From Support