Effective date: 9/11/2023

Please read these terms and conditions carefully. By obtaining an ORORO Insider Program membership, you agree that you have read, understand, and agree to be bound by the program terms described herein and all terms incorporated herein by reference, including ORORO Heated Apparel’s Terms of Use and Privacy Policy

Section 8 contains a binding arbitration clause and a class action waiver. They affect your rights. Please read them. 

If you do not agree to all of the terms, please do not participate in this program, or terminate your membership, as applicable. 


1.1 The ORORO Insider Program (the “Program”) is offered only on www.ororowear.ca at the sole discretion of Langis LLC. (“ORORO Heated Apparel” or “we”). Your participation in the Program is subject to all present and future ORORO Heated Apparel terms and conditions, including the ORORO Insider Program Terms and Conditions (these “Program Terms”). These Program Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services. Program Terms are void to the extent prohibited by law.

1.2 Membership in the Program is open to individuals who are at least 18 years old or the age of majority in the Member’s jurisdiction of residence, whichever is older, for their personal use only, and is limited to one (1) account per individual. You do not need to join the Program in order to purchase products on www.ororowear.ca. Corporations, associations, or other groups may not participate in the Program. Employees of ORORO are not eligible to participate in the Program. ORORO Heated Apparel reserves the right at any time to limit the number of participants in the Program.

1.3 By joining the Program and becoming a Program member (“Member” or “you”), you agree that you have read, understand, and agree to be bound by these Program Terms and by any changes or modifications we may make. You should review these Program Terms and the related program FAQs frequently in order to understand the terms and conditions that apply to the Program, as these may change from time to time. Further by becoming a Member, you also agree to be bound by our website Terms of Use and Privacy Policy, all of which are incorporated herein by reference. For the avoidance of doubt, your continued participation in the Program after any changes or modifications have been made to any of the Program Terms constitutes your consent and agreement to be bound by such Program Terms.


2.1 Eligible individuals may enroll in the Program by visiting here and following the prompts to join the Program by creating an account or logging in and providing a working email address and agreeing to these Program Terms. By creating an account, you are also creating an account for www.ororowear.ca. Only one (1) account may be associated with a single email address. In the event of a dispute over ownership of an account, the Member will be deemed to be the authorized account holder of the email address submitted at the time he/she joined the Program. For purposes of these Program Terms, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

2.2 You may be required to provide your full name, and email address to create a password in order to create an account. You are solely responsible for maintaining the accuracy and privacy of your account information and for updating it as required.


3.1 The Program is a way in which we reward and thank our loyal customers for purchasing ORORO Heated Apparel products and/or taking other Program-related actions. 

  • Free Shipping

Members enjoy free shipping over $99 within Canada for eligible online orders. To qualify, use the email address linked to your active ororowear.ca account during checkout. Previous purchases won't be adjusted.

  • Free Returns

Members in Canada enjoy free online returns on eligible purchases, including extended holiday periods. For free returns, items must be purchased using the email address registered in the Program and linked to your active ororowear.ca account. Prior returns won't be adjusted.

  • Early Access & Exclusive Deals

Members can get early access to specific promotions and launches on ororowear.ca if you are subscribed to ORORO’s email list. Announcements for certain sales and new products will be sent via email.

3.2 We reserve the right to change how we evaluate each qualifying purchase and/or action. We further reserve the right to place limits on the number of purchases or actions that are eligible for the Program, and/or the number or types of Rewards you may receive, in a given time period or for the duration of the Program, and/or any combination thereof. Some purchases may be excluded from the Program, at ORORO Heated Apparel’s discretion.

3.3 ORORO Heated Apparel reserves the right, at any time in its sole discretion and without notice to you, to change Rewards, and how we evaluate and reward your eligible purchases and other Program actions.


4.1 By joining the Program, you consent to receive coupons and marketing emails from ORORO. You may opt out at any time by clicking the “unsubscribe” link in emails you receive from ORORO. ORORO may communicate about the Program, including any changes to these Terms and Conditions, via your enrolled email address, or on www.ororowear.ca. For inquiries, reach us at support@ororowear.com.


5.1 The Program and its benefits are offered at ORORO Heated Apparel’s sole discretion. We may, in our discretion, cancel, amend, modify, restrict, and/or terminate these Program Terms and/or the Program, or any aspect or feature of the Program, at any time without prior notice, even if such changes may affect the value of Rewards already accumulated.

5.2 Membership may be revoked by ORORO Heated Apparel, in its sole discretion, at any time. Any abuse of the Program; failure to follow any of these Program Terms; membership inactivity for more than twelve (12) months; misrepresentation; or conduct that may be detrimental to ORORO Heated Apparel or our interests may result in the revocation of your membership and make you ineligible for further participation in the Program. If, in our sole discretion, we suspect fraud, misrepresentation, abuse, or violation of these Program Terms, we also have the right to take appropriate legal action.

5.3 If ORORO Heated Apparel terminates the Program or your membership is revoked, any Rewards in your account or available to you prior to such termination or revocation will automatically expire, and your access to the Program and its features will automatically terminate, in ORORO Heated Apparel’s sole discretion.

5.4 Qualifying purchases and actions, as reflected in ORORO Heated Apparel’s records, shall be deemed correct, and ORORO Heated Apparel reserves the right to determine the qualification for any transaction and to correct or modify the Reward at any time based on ORORO Heated Apparel’s records and calculation of account information.

5.5  If you want to stop receiving our emails and cancel the membership, you can unsubscribe from the newsletter by clicking on the unsubscribe button in any of the emails and confirming the cancellation.

You acknowledge and agree that, upon cancellation of your membership, you forfeit any Rewards that might otherwise have been available to you during your continued participation in the Program. If you wish to return to the Program after canceling your membership, you will be required to join the Program again starting with no available Rewards.


6.1 Neither ORORO Heated Apparel nor its parent company, subsidiaries, affiliates, directors, employees, agents, partners, or licensors makes any representations or warranties of any kind whatsoever, express or implied, in connection with these Program Terms or any of the Rewards associated therewith, including but not limited to warranties of merchantability, non-infringement, or fitness for a particular purpose. We make no warranties that defects or errors will be corrected.

6.2 You agree that neither ORORO Heated Apparel nor its parent company, subsidiaries, affiliates, directors, employees, agents, partners, or licensors will be responsible for or liable (in contract, warranty, or in tort (including negligence)) for any (a) interruption of business; (b) access delays or access interruptions to the Program; (c) data non-delivery, loss, theft, misdelivery, corruption, destruction, or other modification; (d) loss or damages of any sort incurred as a result of dealing with or the presence of any third-party links on the Program site or on www.ororowear.ca or use of any Reward of the Program; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the Program panel or www.ororowear.ca, including during hyperlink to or from third-party websites; (f) any inaccuracies or omissions in Program content; or (g) events beyond our reasonable control, including without limitation any act of war, natural disaster, cyberattacks, terrorism, or any act or omission of a third party.

6.3 You agree that neither ORORO Heated Apparel nor its parent company, subsidiaries, affiliates, directors, employees, agents, contractors, contractual partners, providers, or licensors shall be responsible to you for any direct, indirect, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other tangible losses (even if ORORO Heated Apparel had been advised of the possibility of such damages), related to the Program or your participation therein, whether in contract, warranty, or in tort (including negligence) even if ORORO Heated Apparel has been advised of the possibility of such damages, and in no event shall ORORO Heated Apparel’s maximum aggregate liability for such claims exceed one hundred dollars (US$100.00).

6.4 You further agree that no claims or action in contract, warranty, or in tort (including negligence) arising out of, or related to, your participation in the Program, use of any Rewards or these Program Terms may be brought by you more than one (1) year after the cause of action relating to such claim or action arose. If you are dissatisfied with the Program, termination of your membership is your sole remedy. We have no other obligation, liability or responsibility to you.

6.5 Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you. This Section 6 will survive termination of a Member’s participation in the Program.


7.1 You agree to defend, indemnify and hold harmless ORORO Heated Apparel, its parent company, affiliates, subsidiaries, directors, employees, agents, partners, contractors, contractual partners, telecommunication providers, content providers, and assignees and their respective officers, directors, employees and agents from and against any and all liabilities, claims, actions, demands, damages, costs, losses and expenses (including reasonable attorneys’ fees) made by any third party due to or arising out of your participation in the Program in violation of any law, rule, regulation, guideline, or these Program Terms, and/or your violation of any rights of another.


8.1 The Program and these Program Terms are governed by laws of the State of Nevada, without regard to its conflict of laws principles. You hereby consent to the exclusive jurisdiction and venue of the state and federal courts within Las Vegas, Nevada, for any claims arising out of or relating to the Program or your participation therein or the Program site.

8.2 Any dispute, controversy, or claim related in any way to the Program, these Program Terms, your Program membership, or the relationship between ORORO Heated Apparel and you shall be submitted to confidential arbitration in Nevada, except that, to the extent you have in any manner violated or threatened to violate ORORO Heated Apparel’s intellectual property rights, ORORO Heated Apparel may seek injunctive relief in any state or federal court in the State of Nevada, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under these Program Terms shall be conducted by a single arbitrator under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

8.3 To the fullest extent permitted by applicable law, no dispute under these Program Terms shall be joined to a dispute involving any other party subject to these Program Terms, whether through class arbitration proceedings or otherwise. You agree that you may bring claims related to the Program, these Program Terms, your Program membership, or the relationship between ORORO Heated Apparel and you against us in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.


9.1 The personal information collected from you in connection with the Program, including but not limited to your Program membership registration data and purchases made in connection with your Program membership, is subject to our Privacy Policy


10.1 For more information about the Program and your Program membership, please contact us at support@ororowear.com. You may also find answers to your Program-related questions in our Program FAQs. We are not responsible for requests or correspondence that are lost or delayed in the mail or via the Internet.


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