Unveil a realm of warmth, style, and personalized perks designed just for you, with benefits spanning three tiers of Insiders.
Journey into Warmth and Celebration
Total Spent
Radiant Start
Free
Cozy Explorer
$199
Warmth Advocate
$499
Entry Privileges
Free Returns (extended during holiday)
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Free Shipping $99+
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Early Access to New Products
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Exclusive Deals
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Gratitude Package
Exclusive Coupon for Next Order
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ORORO Warm Gift
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Fast Customer Service
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Celebration Gift
Insider Anniversary Appreciation
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Birthday Surprise
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Frequently Asked Questions
Enrolling in the Program
Enroll in the Program for FREE by creating an ororowear.ca account, providing an email, and completing a customer profile. By joining, you consent to receive coupons and marketing emails from ORORO. You may opt out at any time by clicking the “unsubscribe” link in emails you receive from ORORO Canada.
Insider Program Tiers
Tier 1 - Radiant Start: Create an Account and Subscribe to Emails.
Tier 2 - Cozy Explorer: Achieved with a Minimum Lifetime Spending of $199.
Tier 3 - Warmth Advocate: Achieved with a Minimum Lifetime Spending of $499.
Free Shipping
Insiders enjoy free shipping over $99 within Canada for eligible online orders. To qualify, use the email address linked to your active ororowear.ca account during checkout. Previous purchases won't be adjusted. If your order is under $99, you will be charged $9 for shipping.
Free Returns
Insiders in Canada enjoy free online returns on eligible purchases, including extended holiday periods. For free returns, items must be purchased using the email address registered in the Program and linked to your active ororowear.ca account. Prior returns won't be adjusted.
Early Access & Exclusive Deals
Insiders can get early access to specific promotions and launches on ororowear.ca if they are subscribed to ORORO’s email list. Announcements for certain sales and new products will be sent via email.
Anniversary Appreciation
Tier 2&3 Insiders (minimum lifetime spending of $199) receive an annual anniversary gift as part of the program. Anniversary recognition may vary each year and is subject to change. You'll be notified via email at your enrolled Program email address about the anniversary recognition during your Membership anniversary month.
Birthday Gift
Tier 3 Insiders delight in an annual birthday gift. To receive it, enroll before your birthday month and complete your profile. Notification will be sent to your enrolled Program email address during your birthday month.
Fast Customer Service
For Tier 3 Insiders, we have advanced customer support to better help with your problems. Please use your account email to reach us to ensure you get faster responses and sophisticated support.
Insider Communications
ORORO may communicate about the Program, including any changes to these Terms and Conditions, via your enrolled email address, or on ororowear.ca. For inquiries, reach us at support@ororowear.com. View our full terms and conditions here.
