You may return or exchange any unwashed, unworn apparel in its original packing and tags for up to 30 days from your order delivery.

How do I return an item? Please check the following process:

• Step 1: Contact our customer service at support@ororowear.com for any return or exchange.
• Step 2: We will send you an RMA form
• Step 3: Please print out the RMA form and put it with your return package.
• Step 4: Once the returned package is received by our distributing center, we will proceed with the refund or exchange for you.
  

*The return shipping cost will be borne by you. The original shipping and handling fee are non-refundable. Exchanges/Returns not valid for Heated Socks, Battery, Charger, Final Sale & Open-box orders.