- Outlet and other Final Sale items are not eligible for returns or exchanges.
- Items must be BRAND NEW and UNWORN with tags to be eligible for return or exchange within 30 days of delivery.
- We reserve the right to inspect and reject any return if items are not in original condition (BRAND NEW and UNWORN with tags).
- The shipping fee is not refundable.
- If you need an exchange, a CAD$19 flat shipping fee will be charged to ship the exchanged item.
How to Return
- Step 1: Contact our customer service at firstname.lastname@example.org for any return or exchange.
- Step 2: We will send you an RMA form.
- Step 3: Please print out the RMA form and put it with your return package.
- Step 4: Once the returned package is received by our distributing center, we will proceed with the refund or exchange for you.
*The return shipping cost will be borne by you. The original shipping and the handling fee are non-refundable. Exchanges/Returns not valid for Heated Socks, Battery, Charger, Final Sale & Open-box orders.