Return Policy

  • Outlet and other final sale items are not eligible for returns or exchanges. 
  • Items must be BRAND NEW and UNWORN with tags to be eligible for return or exchange within 30 days of delivery.
  • We reserve the right to inspect and reject any return if items are not in original condition (BRAND NEW and UNWORN with tags).
  • The original shipping and the handling fee are non-refundable.
  • The return shipping cost will be borne by you. ORORO Insiders get free returns. Learn more.
  • Exchanges/returns not valid for battery, charger, final sale & open-box orders.

How to Return

  • Step 1: Contact our customer service at for any return or exchange.
  • Step 2: We will send you an RMA form.
  • Step 3: Please print out the RMA form and put it with your return package.
  • Step 4: Once the returned package is received by our distributing center, we will proceed with the refund or exchange for you.
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