Returns & Exchanges: Hassle-Free Solutions and Support | ORORO

• Outlet and other final sale items are not eligible for returns or exchanges. 
• Items must be BRAND NEW and UNWORN with tags to be eligible for return or exchange within 30 days of delivery.
• We reserve the right to inspect and reject any return if items are not in original condition (BRAND NEW and UNWORN with tags).
• The original shipping and the handling fee are non-refundable.
• The return shipping cost will be borne by you. ORORO Insiders get free returns. Learn more.
• Exchanges/returns not valid for battery, charger, final sale & open-box orders.

How to Return

• Step 1: Contact our customer service at support@ororowear.com for any return or exchange.
• Step 2: We will send you an RMA form.
• Step 3: Please print out the RMA form and put it with your return package.
• Step 4: Once the returned package is received by our distributing center, we will proceed with the refund or exchange for you.